Returns, Cancellation & Refunds
Need to cancel / return / refund your item?
To learn about the process, do read below:
How do I receive refunds?
- All refunds will be emailed in a form of store credits.
- Refunds are less discounts / shipping fees.
- A S$10 admin fee and bank charges will be deducted for processing any refund / cancellation to your payment method.
1. Check validity of Return
What is Lovefreya's Return & Refund policy?
Our Policy last 14 days. If 14 days have gone by since delivery of your goods (base on tracking information), we cannot offer you a refund or exchange.
To be eligible, your item must be:
- Unused and in the same condition that you received it.
- Be in the original tag and packaging.
- Do not have any make up, perfume, stains, marks or scratches.
NON-REFUNDABLE ITEMS: *pls note that if you return a non-refundable item, no refunds will be processed and item will be disposed off or sent back to you. You will have to bear postage charges*
- Intimate / Personal items
- Lingerie with panties / attached panties
- Panties
- Stockings
- Swimwear
- Eye Masks
- Face Masks
- Earrings
- Hair accessories - Bedding items
- Sale items
- Donation Item (in the event of refund, it will be less donation amount)
- Handmade Leather bags
- Customised items
- Gift boxes
- Gift cards / Vouchers
- Warranties
- Shoes with its protective sole removed
- Any item not in its original condition, is damaged or has missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after receiving your order (base on tracking information).
- Shipping cost for your purchase.
2. How do I return?
- Go to your order page and click on "Return Request"
- You will be able to select eligible items for return.
- Instructions will be emailed to you.
- *Refunds (if applicable):
- Once your return is received and inspected, we will email to notify you of the approval or rejection of your refund.
- Upon approval, your refund will be processed within 14 working days.