1. What is the shipment timeline?

  • Orders will usually reach you within 10-14 days after payment. Some regions may take a longer time for customs clearing.
  • Your orders may be sent to you in separate shipments.
  • Orders placed from Monday to Friday before 1000hrs (GMT+8)  will be processed on the same day. 
  • Orders placed on Saturday and Sunday will be processed on Monday.

2. I did not receive any email confirmation?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you did not receive any confirmation email, kindly email us and we will get back to you as soon as we can.

 

3. How do I get the reward points?

You will be rewarded 1 point for every $1 spent. Additional points are given when you:
- Create an account
- Refer a friend
- Follow our Social Media account
- Birthday Month
And more! Sign up to find out.

 

4. Do I need to pay if I want to return my items?

Fees will not be charged for returns. All you have to do is cover the registered postage to send the item back to us and we'll take care of everything else! Read here to understand about our Returns Policy.

 

5. Will I be charged customs and import duty fees for my package?

The shipping fee paid during checkout is not inclusive of customs and import duties. You will be charged if there is any fees involved.
In most countries, any customs or import duties are only charged when the parcel arrives its destination. Lovefreya Pte. Ltd. does not have control over these charges hence we are unable to include it in the shipping fee or advise how much it cost as it varies between countries.
In order to avoid unplanned expenses, you may check with your local customs before placing an order.

Here are some links which may be useful for you:
Malaysia
Brunei
Philippines
Thailand
Cambodia
Vietnam
Australia
New Zealand
China
Japan
Canada
USA

 

6. Are there shipping fees involved?

In most cases, the shipping fee is indicated during checkout. However for areas that we have never shipped before, we will communicate to you separately on the fees.

 

Terms & Conditions

LOVEFREYA PTE. LTD. reserves the right to amend any policy or terms and conditions at any time without prior notification.
In the event of any form of dispute, LOVEFREYA PTE LTD has the right to the final decision.