1. What is the shipment timeline?

  • Orders are usually processed & shipped out within 3 working days. Depending on your country of residence, delivery will take around 2 to 20 days to reach you. Some regions may take a longer time for customs clearing. 
  • Your orders may be sent to you in separate shipments.
  • Orders placed from Monday to Friday before 1000hrs (GMT+8)  will be processed on the same day. 
  • Orders placed on Saturday and Sunday will be processed on Monday.

2. I did not receive any email confirmation?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you did not receive any confirmation email, kindly email us and we will get back to you as soon as we can.


3. Do I need to pay if I want to return my items?

Fees will not be charged for returns. All you have to do is cover the registered postage to send the item back to us and we'll take care of everything else! Read here to understand about our Returns Policy.


4. Can I exchange or refund if item does not fit?

You are eligible for exchange or refund for apparels only. Intimate items are strictly non refundable nor exchangeable. Read here to understand about our Returns Policy.


5. Will I be charged customs and import duty fees for my package?

The shipping fee paid during checkout is not inclusive of customs and import duties. You will be charged if there is any fees involved.
In most countries, any customs or import duties are only charged when the parcel arrives its destination. Lovefreya Pte. Ltd. does not have control over these charges hence we are unable to include it in the shipping fee or advise how much it cost as it varies between countries.
In order to avoid unplanned expenses, you may check with your local customs before placing an order.

Here are some links which may be useful for you:
New Zealand


6. Are there shipping fees involved?

Shipping fee are indicated during checkout.


Terms & Conditions

LOVEFREYA PTE. LTD. reserves the right to amend any policy or terms and conditions at any time without prior notification.
In the event of any form of dispute, LOVEFREYA PTE LTD has the right to the final decision.