Returns, Cancellation & Refunds

To learn about the process, do read below:

1. Check validity of Return

What is Lovefreya's Return & Refund policy?

Our Policy last 14 days. If 14 days have gone by since delivery of your goods (base on tracking information), we cannot offer you a refund or exchange.

To be eligible, your item must be:

• Unused and in the same condition that you received it.
• Be in the original tag and packaging.
• Do not have any make up, perfume, stains, marks or scratches.

NON-REFUNDABLE ITEMS: *pls note that if you return a non-refundable item, no refunds will be processed and item will be disposed off or sent back to you. You will have to bear postage charges*

• Intimate / Personal items
  - Lingerie with panties / attached panties
  - Panties
  - Stockings
  - Swimwear
  - Eye Masks
  - Face Masks
  - Earrings
• Bedding items
• Sale items
• Handmade Leather bags
• Customised items
• Gift boxes
• Gift cards / Vouchers
• Warranties
• Shoes with its protective sole removed
• Any item not in its original condition, is damaged or has missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after receiving your order (base on tracking information).
• Shipping cost for your purchase.

2. How do I return?

• Email us the below information and we will proceed with return/refund process and instructions if eligible.
  - order number
  - item name (if you have multiple items in one order)
  - refund reason
  
  *Refunds (if applicable):
• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Upon approval, your refund will be processed within 14 working days. 

3. How do I receive refunds?

• All refunds will be in a form of store credits. We will email the refund code in a form of a Giftcard.
• Refunds will be less bank charges & shipping fees
• A SGD10 admin fee will be charged for processing any refund / cancellation of order