To learn about the process, do read below:
1. Check validity of Return
Our Policy last 14 days. If 14 days have gone by since delivery of goods, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be:
- Damaged not due to your error.
- Unused and in the same condition that you received it.
- Be in the original tag and packaging.
- Do not have any make up, stains, marks or scratches.
NON-REFUNDABLE ITEMS: (*pls note that if you return a non-refundable item, no refunds will be processed and item will be disposed off or sent back to you. You will have to bear postage charges*)
- Intimate / Personal items
- Sale items
- Gift cards / Vouchers
- Shoes with its protective sole removed
- Any item not in its original condition, is damaged or has missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery of goods (as per tracking update).
- Shipping cost for your purchase.
2. How do I return?
Email us the below information and we will proceed with return/refund process and instructions if eligible.
- order number
- item name (if you have multiple items in one order)
- refund reason
*Refunds (if applicable):
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Upon approval, your refund will be processed within 14 working days.
3. How do I receive the refund?
- Refund will be in a form of store credits. We will email you the refund code in a form of a Giftcard.