Need to return & refund your item? 

To learn about the process, do read below:

1. Check validity of Return

What is Lovefreya's Return & Refund policy?

Our Policy last 14 days. If 14 days have gone by since delivery of goods, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

  • Damaged not due to your error.
  • Unused and in the same condition that you received it.
  • Be in the original tag and packaging.
  • Do not have any make up, stains, marks or scratches.

NON-REFUNDABLE ITEMS: (*pls note that if you return a non-refundable item, no refunds will be processed and item will be disposed off or sent back to you. You will have to bear postage charges*)

  • Intimate / Personal items
    - Lingerie
    - Panties
    - Stockings
    - Swimwear
    - Masks
    - Earrings
  • Sale items
  • Gift cards / Vouchers
  • Shoes with its protective sole removed
  • Any item not in its original condition, is damaged or has missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery of goods (as per tracking update).
  • Shipping cost for your purchase.


    2. How do I return?

    • Email us the below information and we will proceed with return/refund process and instructions if eligible.
      - order number
      - item name (if you have multiple items in one order)
      - refund reason

      *Refunds (if applicable):
    • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
    • Upon approval, your refund will be processed within 14 working days.


    3. How do I receive the refund?

    • Refund will be in a form of store credits. We will email you the refund code in a form of a Giftcard.